Terms and Conditions

• All new clients are required to complete at least one Initial Consultation before transitioning into regular sessions. 

• All clients are required to accept and sign Pilates Oltre's Comprehensive Release of Liability.

• All Clients are required to complete truthfully and in full the Pilates Oltre's Client Information Form.

• All booked sessions must be cancelled within 24 hours through the online booking system, in person, by email or by telephone. 

• Cancellations made out of this time frame (late Cancellation) and “no shows” will be charged as a full session. 

• All payments are non-refundable or transferable. 

• All classes must be booked and paid in advance. 

• All plans are automatically suspended during Studio closure, public/other Holidays, emergency situations. The studio will duly notify and schedule these in advance where possible.

• Packs may be suspended by the client if away for holiday or due to sickness. Suspension requests should be sent to pilates.oltre@gmail.com at least a week prior to the starting suspension date.

• Small Group Classes require a minimum of 2 clients for the class to run. If a Small Group Class has only 1 client in attendance, that client can either receive a 30 minute Private Class at the agreed time (Short Private), or upgrade to a full 55 min class (one off - see upgrade cost in the price list). Alternatively, the class can be rescheduled at a different time with a different group, subject to availability. If that option is available, Pilates Oltre will promptly notify the client at cancellation. 

• Pilates Oltre reserves the right to limit a client's group access based on health and safety considerations.